like S1 talking to a call centre!

The last two nights she has been calling insurance companies…

Our current company wanted an extra £200 a year for my car this renewal?!?!?

We searched for other quotes however the fact we haven’t been in the UK long counts against us (and I also have 3 points :-/ ) so that was taking forever as a lot of places wouldn’t touch our car…

In the end she called out current company for the 3rd time…

This time she was escalated to another team, and finally someone in a call centre with some brains.

“Did you have a crash in [url=http://www.blipfoto.com/view.php?id=174537&month=8&year=2008]August ’08[/url]?”

“My {stupid} husband did”

“Um, I don’t suppose you also had one the same day?”

“Um, No…”

“And which car was it?”

“The small one”

“Not the sports car”

“I would have killed him if it was that one, besides we didn’t own it then”

“Hmmm… somehow the system is showing 2 crashes instead of one… it’s been duplicated”

“So that would explain the £200 increase”

“Yes, and it also means you overpaid last year… we owe you a credit”

Finally, someone in a call centre with a brain. How the others didn’t pick up that their system was reporting we crashed a car in August that we didn’t purchase until November is well beyond us!

That sorted, I settled down again to watch some more of the amazing Wimbledon match